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You certainly can. Please call 091 567 951 during normal business hours (Mon-Fri 9:00am to 5:00pm) and we will be happy to convert your in store Gift Card to an E-Gift card.
We ship to Europe. We currently do not ship to UK.
We accept VISA, MasterCard and PayPal to pay for your order. Your details are safe with us as we take security very seriously indeed.
We also take fraud very seriously so all credit and debit card holders are subject to validation and authorisation by both us and the card issuer.
If you're having problems accessing our website, we suggest that you have the latest version of your operating system provider e.g. Windows, OSX etc.
If you’re still having problems, contact us with the following information:
Your discount/promo code has to be entered on the "Shopping Cart Page" in the box which labeled "Voucher Codes". Once you have entered the code, click on ‘Apply Coupon’. You must enter the discount/promo code before you are checking out as it can’t be applied later.
There are some rules around discount/promos:
As our discount/promo codes vary so do the terms and conditions of each, so make sure you check when you receive any discount/promo code
Yes, shortly after you checkout you will receive an email containing details of your order.
We are unable to amend any part of your order or change the delivery or payment method once your order is complete.
There are varying time limits in which you can cancel your order dependent on what delivery option you have chosen:
If you still want to cancel your order sign into your account. Look at your last order – if the button next to it says ‘Cancel/View’, you still have time to cancel it by clicking that button. The status will change to 'Cancelled'.
When you place an order with Hanley, the funds are reserved for us - we don't actually take the money until your order has been confirmed and sent to our warehouse. If you cancel your order, we don't take the money however it may take up to 10 days for your bank or card issuer to make your funds available to you again.
If the 'Cancel/View' button is not available, it's too late for you or our Customer Care team to cancel your order. You can return your order to us once you've received it.
If your order has not arrived by the estimated delivery date, we're here to help. Before getting in contact with us, have you tried:
If you still can't find your parcel, please email us using the contact us form and quote your order number. We'll reply within 24 hours and do our best to locate your parcel straightaway. If it cannot be found, we will arrange a replacement or refund for you.
We want to sort out any issues with faulty items straightaway.As soon as you discover a fault, please contact our Customer Care team with the order number, the faulty item's name and number, and a description of the fault. We’ll get back to you within 24 hours and send you a replacement item as quickly as we can.
We want to sort out any issues with incorrect items straightaway. Please contact our Customer Care team with the order number and the incorrect item's name and number. We'll get back to you within 24 hours and try to resolve it for you as quickly as we can.
We may have sent your items in separate parcels so please check your emails to see if any of your items will be arriving separately. If your order has been sent in different parcels then each delivery note will tell you the items you can expect to find inside. Please check the delivery notes from each part of your order to make sure you're not missing anything.
If an item is missing, please contact our Customer Care team with the order number and the missing item's name and number. We will resolve the issue for you as quickly as we can.
We want to give you a hassle-free way to return anything, so you can return any item to us within 28 days of receiving your original order, including sale items. All we ask is that you make sure we know the order number your return relates to, your details and whether you want a refund or to change it for another size or colour. We can’t do this without these details, so make sure the returns form is filled out and placed in your returns parcel.
We try hard to accept all returns, and returns to us don’t need to be in the original packaging. In the unlikely event that an item is returned to us in an unsuitable condition, we may have to send it back to you.
As soon as your return has been received and checked by our warehouse, we'll email you to let you know. In the unlikely event that you haven’t received an email within 10 working days of returning your items, contact our Customer Care Team and we'll get back to you within 24 hours. Make sure you let us know your original order number, which items you have returned and any delivery reference numbers (i.e. from a collection service or courier) when you contact us.
Hanley & Co Rewards is our loyalty program to reward you for shopping with us. Earn points for purchases, referrals, and more, and redeem them for exclusive rewards and benefits tailored to your style.
Simply join online to create your Hanley & Co Rewards account. It’s quick, easy, and free to join.
No, joining Hanley & Co Rewards is completely free.
Hanley & Co Rewards is only available online.
Visit our website and click on the “Hanley & Co Rewards” section to log in using your registered email and password.
You earn points every time you shop, refer a friend, or engage with us online.
You will earn 5 points for each €1 spent.
Yes, points are earned on sale or discounted items unless otherwise stated.
Bonus Weekends are special promotions where you can earn double points on every purchase. Keep an eye on your email or our website for announcements.
At checkout, simply choose how many points you’d like to apply
You can redeem points for money off your next purchase online
No, there is no minimum number of points required to redeem rewards. However, your order total must exceed €100.00 to apply a discount.
No, you cannot combine points with other promotions or discount codes.
Share your unique referral link with friends. When they sign up and make their first purchase, you’ll both receive €20 off your next purchase. The minimum spend is €200.
Yes! There’s no limit to how many friends you can refer, so keep sharing and earning.
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